JYOTI PIZZA BITE

a bite of happiness

Terms & Conditions

Here is a professional Terms & Conditions draft for your pizza restaurant (you can use it for website, billing counter, online orders, and franchise use).

Since you run pizza brands like Japino’s and Jyoti Pizza Bite, this format will suit both dine-in and online delivery businesses.

🍕 TERMS & CONDITIONS

(For Pizza Restaurant / Online Ordering)

1. General

  1. By placing an order with the restaurant, you agree to these Terms & Conditions.
  2. The restaurant reserves the right to modify the menu, pricing, offers, and policies at any time without prior notice.
  3. All disputes are subject to local jurisdiction.

2. Pricing & Payments

  1. All prices are inclusive/exclusive of GST as mentioned on the bill.
  2. Prices may change without prior notice.
  3. We accept Cash / UPI / Debit Card / Credit Card (as available).
  4. Orders will be processed only after successful payment (for online orders).

3. Order Policy

  1. Once an order is placed, it cannot be cancelled after preparation has started.
  2. Modification in order is subject to kitchen confirmation.
  3. Estimated delivery time is approximate and may vary due to traffic, weather, or high demand.

4. Delivery Policy

  1. Delivery time may vary depending on distance and order volume.
  2. Delivery charges may apply based on location.
  3. Customer must provide correct address and contact details.
  4. Restaurant is not responsible for delay due to incorrect information.

5. Refund & Cancellation Policy

  1. No refund will be provided once the order is prepared and dispatched.
  2. Refunds (if approved) will be processed within 5–7 working days.
  3. In case of missing or wrong items, customer must inform within 30 minutes of delivery.

6. Offers & Discounts

  1. Offers cannot be combined unless mentioned.
  2. Buy 1 Get 1 or combo offers are valid for limited time only.
  3. Restaurant reserves the right to withdraw offers anytime.

7. Food & Safety

  1. All food is prepared in hygienic kitchen conditions.
  2. Customers with food allergies must inform before ordering.
  3. The restaurant is not responsible for allergic reactions if not informed.

8. Dine-In Rules

  1. Outside food and beverages are strictly not allowed.
  2. Management reserves the right to refuse service in case of misconduct.
  3. Customers are requested to maintain discipline and hygiene.

9. Intellectual Property

  1. Restaurant name, logo, menu designs, and brand materials are property of the company.
  2. Unauthorized use or copying is prohibited.

10. Limitation of Liability

The restaurant shall not be liable for:

  • Delay due to unforeseen circumstances
  • Loss caused by third-party delivery partners
  • Technical errors in online ordering platforms